BigLucky Privacy Policy

We at BigLucky are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, create a BigLucky account, or use any of our services. Big Lucky Casino is operated by White Star B.V., a company incorporated under the laws of Curacao, and we operate under license No. OGL/2023/159/0076 issued by the Curacao Gaming Control Board. By accessing biglucky.com or completing biglucky register procedures, you agree to the practices described in this policy.

Information We Collect

When you use our platform, we collect various categories of information to provide you with a secure and personalised gaming experience. We gather data at multiple stages, including when you complete big lucky register forms, make a deposit, request a withdrawal, or contact our support team.

• We collect your personal details such as full name, date of birth, email address, phone number, and residential address during the biglucky casino login and registration process.
• We gather financial information, including payment method details, when you make a biglucky deposit or request a biglucky withdrawal through Visa, Mastercard, Bank Transfer, Skrill, Bitcoin, or other supported methods.
• We track your gaming activity across our biglucky slots and biglucky live casino sections to monitor gameplay patterns and ensure fair play.
• We record technical data such as your IP address, browser type, device information, and login timestamps whenever you use big lucky login credentials.
• We store communication records when you contact our support team via live chat, email, or the FAQ/Help Centre.

How We Use Your Information

Our BigLucky team uses the information we collect for several legitimate purposes tied directly to operating our services responsibly and lawfully.

• We use your data to verify your identity and process your biglucky deposit and biglucky withdrawal requests securely.
• We use your information to manage promotions, including your participation in the Daily Cashback offer, the biglucky bonus code redemption process, or the Spinoleague Challenge tournament.
• We analyse your activity to detect fraud, prevent money laundering, and comply with our licensing obligations under Curacao Gaming Control Board regulations.
• We use contact details to send important account notifications, including updates related to your biglucky casino bonus eligibility or changes to our terms.
• We use aggregated data to improve our game selection, website performance, and overall user experience across desktop and mobile browser platforms.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing our site. Cookies allow us to remember your preferences, keep you logged in during your big lucky casino login session, and analyse traffic patterns across our pages. You can manage or disable cookies through your browser settings, though doing so may affect certain features, including access to your biglucky no deposit bonus offers or personalised promotions.

How We Share Your Information

We do not sell your personal data to third parties. However, we may share your information under specific circumstances necessary for operating our services effectively.

• We share data with payment processors to facilitate your biglucky deposit and biglucky withdrawal transactions securely.
• We share information with game providers such as Play'n GO, Pragmatic Play, Evolution, and NetEnt to ensure accurate delivery of biglucky slots and live dealer games.
• We may disclose data to regulatory authorities, including the Curacao Gaming Control Board, when required by law or to maintain our operating license.
• We share information with fraud prevention and anti-money laundering service providers to protect our platform and our players.
• We may share limited data with marketing partners to deliver relevant offers, always in accordance with applicable data protection laws.

Data Security

We take data security seriously and implement industry-standard measures to protect your personal and financial information. Our BigLucky systems use encryption protocols to safeguard sensitive data transmitted during your big lucky casino app browsing sessions, deposits, and withdrawals. While we strive to protect your information using firewalls, secure servers, and restricted access controls, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Your Rights Over Your Data

We respect your rights regarding the personal information we hold about you. Depending on your jurisdiction, you may have the following rights:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information in your BigLucky account.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to lodge a complaint with a relevant data protection authority if you believe we have mishandled your information.

To exercise any of these rights, you may contact our support team at support@biglucky.com, and we will respond to your request within a reasonable timeframe.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Account data linked to biglucky register activity, transaction history, and communication records may be retained even after account closure, in accordance with regulatory requirements applicable to licensed operators like BigLucky.

International Data Transfers

As we serve players across international markets including Finland, Norway, New Zealand, India, and Canada, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any international transfer of your data maintains an adequate level of protection consistent with this policy.

Restricted Territories

Please note that our services are not available to residents of certain restricted territories, including but not limited to the USA, the Netherlands, France, the Dutch West Indies, and Curaçao. We do not knowingly collect data from individuals residing in these regions in connection with account registration or gameplay.

Children's Privacy

We do not knowingly collect personal information from individuals under the age of 18. Our services are intended exclusively for adults, and we require age verification during the biglucky casino login and registration process. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. We encourage you to review this page periodically. Continued use of our platform, including any biglucky casino app browsing or gameplay, after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact our support team via live chat, available 24/7, or by email at support@biglucky.com. We are here to address any privacy-related inquiries and ensure your experience with BigLucky remains safe, transparent, and secure.